Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Overview
At Gentle Monster Thailand ("we," "us," "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make purchases, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account or register for our services
- Make a purchase or attempt to make a purchase
- Contact us for customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys, promotions, or contests
- Leave reviews or feedback
Types of Personal Information
- Contact Information: Name, email address, phone number, mailing address
- Payment Information: Credit card details, billing address, payment method preferences
- Account Information: Username, password, profile preferences
- Purchase History: Products purchased, order history, shipping preferences
- Communication Records: Customer service interactions, reviews, feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage:
- IP address and approximate location
- Browser type and version
- Device information (type, operating system, screen resolution)
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Customer Service
- Process and fulfill your orders
- Handle payment transactions securely
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, exchanges, and warranty claims
Account Management
- Create and maintain your account
- Authenticate your identity
- Store your preferences and order history
- Provide personalized experiences
Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Provide information about new products, sales, and special offers
- Conduct market research and gather feedback
- Personalize marketing content based on your interests
Website Improvement and Analytics
- Analyze website traffic and user behavior
- Improve our website's functionality and user experience
- Develop new features and services
- Ensure website security and prevent fraud
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: To securely process credit card transactions
- Shipping Companies: To deliver your orders
- Email Service Providers: To send marketing communications and order updates
- Analytics Providers: To understand website usage and improve our services
- Customer Support Tools: To provide better customer service
Legal Requirements
We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our terms of service
- Prevent fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner as part of the transaction.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable basic website functionality and security | Session/1 year |
| Performance Cookies | Help us analyze website traffic and improve performance | 2 years |
| Functional Cookies | Remember your preferences and personalize your experience | 1 year |
| Marketing Cookies | Show you relevant advertisements and track campaign effectiveness | 1-2 years |
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data storage and backup procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Update or correct inaccurate information
- Download a copy of your data
Deletion and Restriction
- Request deletion of your personal information
- Restrict how we process your information
- Object to certain processing activities
Marketing Communications
- Unsubscribe from marketing emails at any time
- Opt-out of promotional communications
- Update your communication preferences
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account Information: Until you delete your account or request deletion
- Purchase Records: 7 years for tax and accounting purposes
- Customer Service Records: 3 years from last interaction
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months
When we no longer need your personal information, we will securely delete or anonymize it.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.
When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Privacy Shield or similar frameworks where applicable
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you via email or through our website
- Obtain your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.