Refund & Returns Policy

Eligible Items for Return:

• Sunglasses in original, unworn condition
• Optical frames (prescription and non-prescription)
• Accessories and cases
• Items with original packaging, tags, and protective films intact

Items Not Eligible for Return:

• Prescription lenses (custom made)
• Items showing signs of wear, damage, or misuse
• Items without original packaging or authentication certificates
• Special edition or limited release items (unless defective)

Refund Methods:

Refunds will be processed using the same payment method used for the original purchase. Please note the following timelines:

Refund Amount:

• Full purchase price refund for items in perfect condition
• Original shipping costs are non-refundable (unless item is defective)
• Return shipping costs are customer's responsibility
• International customs fees and duties are non-refundable

Available Exchanges:

• Size exchanges for the same model
• Color variations within the same product line
• Style exchanges (subject to price difference)

Exchange Process:

Exchanges follow the same process as returns. If exchanging for a higher-priced item, you'll be charged the difference. If exchanging for a lower-priced item, we'll refund the difference.

Manufacturing Defects:

We stand behind the quality of our products. If you receive a defective item, we will:

• Provide a full refund including shipping costs
• Replace the item at no charge
• Cover return shipping expenses

Shipping Damage:

If your item arrives damaged due to shipping:

• Report damage within 48 hours of delivery
• Provide photos of damaged packaging and items
• Keep all original packaging materials
• We'll work with the carrier to resolve the issue quickly

Additional Considerations:

• International customers are responsible for return shipping costs
• Items must be declared accurately for customs
• Original customs duties and taxes are non-refundable
• Processing may take additional time due to customs clearance

Customs Declaration:

When returning items internationally, please declare them as "Returned Merchandise" with the original purchase value. Include a copy of your original invoice and RMA documentation.

Extended Return Period:

During holiday seasons (November 1 - January 15), we extend our return window to 45 days to accommodate gift purchases.

Gift Returns:

Recipients of gift purchases can return items for store credit or exchange without needing the original purchaser's information. Original receipt or order confirmation is required.

Warranty Claims:

Our products come with a 12-month warranty against manufacturing defects. Warranty claims are processed separately from standard returns and may require additional documentation.