Shipping Information
Fast, secure, and reliable delivery of your premium Gentle Monster eyewear worldwide
Shipping Methods & Rates
We offer multiple shipping options to ensure your Gentle Monster products reach you safely and on time. All orders are carefully packaged and dispatched from our secure facility.
| Shipping Method | Delivery Time | Tracking | Cost |
|---|---|---|---|
| Standard Shipping | 5-7 business days | ✓ Full tracking | $12.99 |
| Express Shipping | 2-3 business days | ✓ Full tracking | $24.99 |
| Next Day Delivery | 1 business day | ✓ Real-time tracking | $39.99 |
| International Express | 3-5 business days | ✓ Full tracking | $49.99 |
🎉 Free Shipping Offer
Enjoy complimentary standard shipping on all orders over $150. No promo code required - discount applied automatically at checkout!
Processing & Dispatch
🏭 Order Processing
Orders are processed Monday through Friday, 9:00 AM - 6:00 PM EST. Orders placed before 2:00 PM EST on business days typically ship the same day.
📦 Packaging
All items are carefully inspected and packaged in our signature protective packaging to ensure safe delivery of your premium eyewear.
✉️ Shipping Confirmation
You'll receive an email confirmation with tracking information once your order ships. Track your package anytime through our website.
📅 Business Days
Shipping times exclude weekends and holidays. International deliveries may require additional time for customs processing.
International Shipping
We proudly ship Gentle Monster products to customers worldwide. International orders are subject to customs duties and taxes imposed by the destination country.
🌍 Available Countries
- United States & Canada
- European Union Countries
- United Kingdom & Ireland
- Australia & New Zealand
- Japan, South Korea, Thailand
- Singapore & Hong Kong
📋 Customs Information
- Duties & taxes are buyer's responsibility
- Packages declared at full retail value
- Customs delays may extend delivery time
- Some countries restrict certain materials
⚠️ Shipping Restrictions
- We cannot ship to P.O. Box addresses for security reasons
- Some remote locations may require additional delivery time
- Certain countries may have import restrictions on eyewear
- Military APO/FPO addresses available upon request
Delivery & Signature Requirements
📍 Standard Delivery
Packages are delivered to your specified address during regular business hours. If you're not available, the carrier will leave a delivery notice with pickup instructions.
✍️ Signature Required
All orders over $200 require adult signature upon delivery for security. Someone 21+ must be present to receive the package and provide valid ID.
| Order Value | Signature Required | Insurance Coverage | Delivery Attempts |
|---|---|---|---|
| Under $200 | No | Up to $100 | 3 attempts |
| $200 - $500 | Yes | Up to $500 | 3 attempts |
| Over $500 | Yes | Full value | 3 attempts + hold at facility |
Tracking Your Order
Stay informed about your order every step of the way with our comprehensive tracking system.
📱 Real-Time Updates
Track your package with detailed status updates from dispatch to delivery. Receive SMS and email notifications at each checkpoint.
🔍 Order Status
- Processing: Order received and being prepared
- Shipped: Package dispatched from facility
- In Transit: Package en route to destination
- Delivered: Package successfully delivered
Need Help With Shipping?
Our customer service team is here to assist with any shipping questions or concerns.
Email: [email protected]
Phone: +1-212-555-0147
Hours: Monday - Saturday, 9:00 AM - 9:00 PM EST